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Frequently Asked Questions


FREQUENTLY ASKED QUESTIONS

Zouk Genting & Empire by Zouk

Club Admission

Kindly note that there are no pre-sale tickets for club gigs and entry tickets are only sold on the night itself, unless otherwise stated. Patrons will be required to present a valid photo ID (with recent photo) for entry. All patrons are required to be in proper attire for club entry and admission is at Zouk Genting Management’s discretion only. Entry to each outlet is subject to club capacity. See the following for a full list of Club Entry T&Cs.

Photography

No professional photography/videography will be allowed unless prior permission is given. Please note that we will have in-house photographers & videographers for our club nights and events. Hence, all patrons entering Zouk agree to have their pictures taken unless otherwise stated.

Where is Zouk & Empire located at?

Zouk Atrium, Level G, SkyAvenue Mall, Resorts World Genting.

What are the operating hours?

Zouk: Fridays & Saturdays, 11 PM to 3 AM.

Empire by Zouk: Sundays to Thursday, 11 PM to 3 AM.

Please note that outlet operating times are subject to changes by Zouk Genting Management without prior notice.

What is the minimum age requirement and dress code?

Zouk Genting reserves the right to refuse entry to any individual.

Patrons must be strictly 21 years old and above to enter.

Minimum age for the purchase of alcohol is 21 years old and above.

Dress code: Smart casual & dress to impress.

Strictly no slippers, hats or masks allowed.

What do I need to bring with me to enter the venue?

A valid photo I.D.: Foreign or Local Passport, Malaysian Identity Card (I.C)/Driving License. All I.D must be valid and only original I.D.s will be accepted.

Please note that you will not be allowed to bring in backpacks, luggage bags or any large sizable bags deemed by the Security Team upon checking. You may store your belongings in your hotel room or rent a locker in SkyAvenue Mall.

How do I make table bookings/ VIP reservation?

Phone lines are open during office hours from 10 AM to 7 PM daily. Please call or WhatsApp our reservation hotline at +60 19 390 3738.

How far in advance am I able to make reservations?

We accept bookings up to 2 weeks in advance. We do recommend booking the soonest you can as we have limited table arrangements.

Is it necessary to make a reservation?

Reservations are subject to availability. We do recommend making a reservation if your intention is to get a standing or sofa table. We have a limited amount of table arrangements and it’s based on a first come first serve basis. However, please know that we will only hold reservations made till the date & time selected for up to 15 MINUTES only so we highly recommend being punctual.

What items are prohibited in the club?

Zouk Genting operates at a zero tolerance drug policy. Any person entering the premises is liable to a search. Any illegal substances found on any customer will be immediately handed over to the authorities. We aim to provide a safe, enjoyable environment to all our customers. Those who cause trouble in or around the venue will be dealt with by our trained security or banned.

We have a very strict policy against controlled substances and offensive weapons. Anyone caught using or distributing controlled substances or carrying offensive weapons will be detained immediately to be handed over to the authorities. For regular days of operation, you will not be permitted to bring the following items to Zouk Genting: outside food & beverages, tripods, drones and sharp objects. This is not an exhaustive list. Zouk Genting management reserves all rights to refuse entry. See here for a full list of Club Entry T&Cs.

Birthday cake policy. Can I bring a birthday cake or can you provide one upon request?

At this moment, Zouk Genting will not be providing birthday cake options for birthday celebrations. We do, however, permit the bringing of birthday cake for guests who will be purchasing a table package and getting a standing or sofa table.

I have lost something at the club, what do I do?

If you have lost an item in the club, please call or WhatsApp our hotline at +60 19 390 3738 , DM us on social media at Facebook or Instagram @zoukgenting or email your inquiry to [email protected] and we will attend to your queries. We must inform all of you beforehand that Zouk Genting will not guarantee that we will be able to locate your missing item and will not be responsible for any loss of your belongings.

REDTAIL GENTING

Where is RedTail Genting located at?

Zouk Atrium, Level G, SkyAvenue

How many type of gaming offer in RedTail Genting?

We have total 8 games available at the moment. There are:

Giant Beer Pong
Giant Jenga
Giant Shots and Ladders
Electronic Beer Pong
Pong Wall
Connect Four
Pool

Are there any screens for live broadcast of sports event? If yes, how many are there?

We have total 5 televisions in our outlet.

Is there free WiFi in RedTail Genting?

Yes, there is! Approach our on-ground staff for further information.

What are the operation hours?

Every day from 5pm-3am.

Do I have to pay for entry?

No entry fee needed.

How do I make table bookings/ VIP reservation?

You can email us at [email protected] or contact us at +6019-390 3738

REDTAIL KARAOKE

Where is RedTail Karaoke located at?

Zouk Atrium, Level G, SkyAvenue

How many rooms in RedTail Karaoke?

We have total 7 singing rooms can fit 2 – 20 pax.

Is there free WiFi in RedTail Genting?

Yes, there is! Approach our on-ground staff for further information.

Is RedTail Karaoke a smoke-free area?

We allow smoking in our premise.

What are the operation hours?

Every day from 5pm-3am.

Do I have to pay for entry?

Minimum spending is RM50 per person.

What is the minimum age requirement and dress code?

• Patrons must be 21 years old and above. ⁣⁣
• Minimum age to buy alcohol beverages is 21 years old.

How do I make table bookings/ VIP reservation?

You can email us at [email protected] or contact us at +6019-390 3738


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